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Frequently Asked Questions
Do you offer refunds if I accidentally misuse one of your files?
Our standard usage guidelines are non-negotiable. Misusing a file will not result in a refund, and you may also be asked to remove any offending products from sale.
Can I use a different font than the ones included with Glowforge's software?
Yes, you can install additional fonts in your computer's font library and then import them into Glowforge's software as needed.
What are some common issues that may prevent me from extracting images from a PDF?
Issues such as poor scanning quality, low-resolution images, or incorrect file format settings can make it difficult or impossible to extract images.
What's the difference between a DXF file and an SVG file in terms of importation into Cricut Design Space?
A DXF file is a vector graphics format used by CAD software, while an SVG file is specifically designed for use with cutting machines like Cricut. DXF files often contain complex paths and fonts that aren't supported by Cricut's software.