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Frequently Asked Questions
What happens if someone steals my original artwork made using a Tibbixel design?
Please contact us directly so we can help resolve the situation. We do not provide any guarantee against misuse of our designs by third parties.
How do I troubleshoot issues opening a DXF file in AutoCAD on my Windows computer?
Check that your version of AutoCAD is up-to-date and compatible with the DXF file. Also, ensure that the file is not corrupted or damaged.
What is the ideal file format for storing and editing PDF craft files?
The most versatile and widely compatible format is PDF/A-1b or PDF/X-1a.
How do I prepare my substrate (e.g., mug, tumbler) for sublimation printing?
Preheat your substrate to the recommended temperature, then apply a coat of sublimation ink or a transfer tape to ensure the design adheres properly.