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Frequently Asked Questions
What if a customer requests a refund or wants to exchange an item created with a Tibbixel file due to design issues?
Handle this situation according to your business policies, but remember that any resulting digital files must comply with our usage rights.
How do I ensure that my DXF file imports correctly into Silhouette Studio?
Make sure the DXF file is saved in a compatible format and does not contain any unnecessary or conflicting data, such as layers or fonts.
Can I use third-party plugins or add-ons with the Brother ScanNCut software?
The Brother ScanNCut software does not support third-party plugins or add-ons. However, you can use the built-in editing tools and functions within the software.
Can I create an SVG from a hand-drawn image using a graphics tablet?
Yes, some software like Adobe Illustrator allows you to import and vectorize images created on a graphics tablet; however, results may vary depending on complexity and quality of the original drawing.